Okay, last week I had a problem with my knife sharpener( viewtopic.php?f=43&t=2853&hilit=ke198). Yes the one I raved about, well it started making horrible noises and "chattering" on the blade, so I contacted the company IO Shen who asked me to send the machine and the damaged knife back. Having checked it they couldn't find anything wrong, but as one of their reps (actually their Technical Director) was going to be in the area he would return it. Well he arrived about an hour ago with my sharper than new boning knife and went through the complete sharpening process with me. It turns out I was pressing too hard, and it only needs just the weight of the knife and no exrtra force at all.
I'm sad to admit that in this day and age I didn't expect to get such great service but boy am I happy I did!!!