British BBQ Society Forums

This is my first post and there doesn't really seem to be a section for good service and since this is a Help section for beginners seems a good place.

My Weber fell apart (only 2 years old but not looked after very well) so needed a new BBQ for general purpose cooking, bit of grill, bit of roast, bit of smoking so went for a ProQ Trailblazer Deluxe. The big heavy boxes arrived and I put together the side smoke box and found a fair sized gap at one corner. Now I know this is not meant to be air tight or as "good" as a specialised smoker but this didn't look right.

I sent some photos to MacsBBQ and to the vendor where I bought it. Had a call from Ian at MacsBBQ and discussed the issue. The nett result is a new side box coming and I get to keep the old one for spares.

I think that's great service and deserves mentioning.

I too had good servicwe from them but on a much more basic level.

Ordered the ProQ injector yesterday, received in the post today. Great service.

i got a charcoal basket from em was here in 2 days word spreads if u give good service